Return and Refund Policy
At Laazaar, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return and refund process. Please review the following guidelines before initiating a return.
1. Eligibility for Returns
- You may request a return within 7 days of receiving your order (based on the tracking delivery date).
- Items must be:
Unworn and in their original condition
With original tags attached
In clear garment packaging with SKU labels
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products
- Bodysuits
- Face masks
- Intimates/Lingerie
- Jewelry
- Swimwear
- Open-pack wholesale orders
⚠️ Returns that do not meet these criteria may be subject to a 20% restocking fee or declined entirely.
2. How to Initiate a Return
📩 Email us at contactus@laazaar.com within 7 days of receiving your order. Please include:
- Your order number
- The reason for your return
- Photos (if required for verification, e.g., damaged or incorrect items)
We will guide you through the return process and provide return instructions.
🚚 Return Shipping: Customers are responsible for return shipping costs unless the return is due to:
- A shipping error (wrong item received)
- A damaged or defective item
3. Refund Process
💳 Once we receive and verify the returned item, your refund will be processed to the original payment method.
🕒 Refunds typically take 5 to 10 business days to reflect in your account.
📦 Lost Packages: If your package is lost in transit, we will conduct an investigation. If confirmed lost, a full refund will be issued.
4. Exchanges
We do not offer exchanges at this time. If you need a different item, please:
1️⃣ Follow the return process for the unwanted item
2️⃣ Place a new order for the desired item
For any questions, feel free to reach out to us at contactus@laazaar.com. We're here to help! 😊